It may be possible to resolve the issue yourself, so we ask that you please try the following methods before contacting us:
▼On browser
Try logging out and logging back in to pixiv Sketch.
Try updating your browser to the latest version.
Try clearing your browser's cache
Try using another browser
▼On the app
Try logging out and logging back in to pixiv Sketch.
Try installing the latest version of the app.
If the above methods don't solve your issue, please contact us via our inquiry form with the following information:
・Which device you're using (like Windows, iOS, etc)
・Which browser you're using and its version (like Chrome 61.0.0000.00)
・Which version of the pixiv Sketch app you're using (like the iOS app/version 1.2)
・Which device version you're using (like Android version 1.2.3)
・A screenshot of your issue
